Last Updated October 2025
Tenkara Labs, Inc.
Effective Date: 10/15/2025
1. Introduction
Welcome to Tenkara Labs, Inc. ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of Tenkara's Intelligent Supply Chain AI Optimization Platform, website, and related services. By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access our services.
2. Definitions
"Service" refers to Tenkara's AI-powered supply chain platform, website, freight brokerage services, and all related services.
"User," "you," and "your" refer to you, as the user of the Service.
"Client" refers to businesses and enterprises using our Service.
"Platform" refers to our Intelligent Supply Chain AI Optimization Platform.
3. Service Description
Tenkara provides an AI-powered supply chain optimization platform that streamlines procurement, logistics, and freight management for businesses. We offer:
Procurement AI Module for sourcing and managing ingredients, raw materials, and formulations
AI Shipping and Tracking Module for real-time logistics optimization
Freight and Logistics Services as a licensed property broker under the Federal
Motor Carrier Safety Administration (FMCSA)
Platform integration and optimization services
As a licensed freight broker, we arrange for freight transportation by qualified third-party carriers but do not directly perform transportation services.
4. Account Access and Trial Access
Full access to our Platform requires execution of a Master Logistics & Software License Agreement. We may offer limited trial access to the Platform at our discretion. Free trials, when offered, may consist of limited feature access or usage credits. We reserve the right to modify or terminate trial access at our discretion without prior notice.
5. Pricing and Payment
5.1. Our pricing model consists of an initial integration fee and ongoing subscription fees for platform access.
5.2. Transportation logistics services are billed separately based on shipment volume, routes, and carrier rates.
5.3. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties.
5.4. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Service.
6. Refunds and Cancellations
6.1. Specific refund and cancellation terms are outlined in individual service agreements.
6.2. Freight order cancellations are subject to carrier approval.
6.3. Tenkara will advocate for the client in the event of a cancellation request. However, if we are unable to secure a refund from the carrier or supplier, no refund will be provided to the client.
6.4. We reserve the right to refuse any refund request that we believe to be fraudulent, unreasonable, or in violation of these Terms.
7. Intellectual Property Rights
7.1. Tenkara retains ownership of the Platform, including all software, AI models, algorithms, supply chain data, optimization methodologies, and aggregated statistics generated through use of our Service.
7.2. Clients retain ownership of their proprietary data, brand information, formulations, and inventory information.
7.3. By using our Service, you grant us a limited, non-exclusive, royalty-free license to use your data for the purpose of providing and improving our Service.
7.4. We may use anonymized, aggregated statistics for AI model training, platform improvement, and industry benchmarking.
8. Prohibited Uses
8.1. Users are prohibited from using our Service to procure, ship, or handle:
a) Illegal substances
b) Controlled substances without proper authorization (excluding over-the-counter medications)
c) Firearms and weapons
d) Hazardous materials without proper certification and disclosure
e) Any products that violate intellectual property rights
f) Any other products deemed illegal or inappropriate by Tenkara
8.2. Users are prohibited from:
a) Violating any laws or regulations
b) Impersonating another person or entity
c) Interfering with the proper functioning of the Service
d) Attempting to gain unauthorized access to the Service or its related systems
e) Transmitting any viruses, malware, or other malicious code
f) Reverse engineering, decompiling, or attempting to discover the source code of the Platform
9. Data Storage and Security
9.1. All data is stored in the cloud and backed up frequently.
9.2. While we implement reasonable security measures, we cannot guarantee absolute security of your data.
9.3. You are responsible for maintaining the security of your account credentials.
10. Third-Party Services and Carriers
10.1. We engage with third-party carriers, suppliers, and service providers to facilitate our Service.
10.2. We may share necessary client data with these third parties to perform our Service.
10.3. We are not responsible for the performance, content, or practices of any third-party carriers or service providers.
10.4. Liability for cargo loss, damage, or delay rests with the carrier under applicable law (Carmack Amendment). We will assist clients in pursuing carrier claims when appropriate.
11. Cookies and Tracking Technologies
11.1. Our website uses cookies and similar tracking technologies to improve user experience, analyze site traffic, and understand user preferences.
11.2. By using our website, you consent to our use of cookies in accordance with our Privacy Policy.
11.3. You can control cookie settings through your browser, but disabling cookies may limit your ability to use certain features of our website.
12. Limitation of Liability
12.1. Tenkara acts as a technology platform provider and freight broker. We do not assume liability for the products we help procure or the carriers that transport freight.
12.2. To the maximum extent permitted by law, Tenkara shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.
12.3. Our total liability for any claim arising out of or relating to these Terms or our Service shall not exceed the amount you paid to us in the 12 months preceding the claim.
13. Disclaimers
13.1. The Service is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or warranty, whether express, implied, or statutory.
13.2. We make no warranties or representations about the accuracy or completeness of the Service's content or the content of any websites linked to the Service.
13.3. We assume no liability for any errors or omissions in the content of the Service or the performance of third-party carriers and suppliers.
14. API Usage
14.1. We build and/or utilize APIs to support our platform.
14.2. Partner platforms may share and receive data to improve service offerings and optimize supply chain operations.
14.3. Use of our APIs is subject to additional terms and conditions, which will be provided separately.
15. Termination
15.1. We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
15.2. Upon termination, your right to use the Service will immediately cease.
16. Changes to Terms
16.1. We reserve the right to modify or replace these Terms at any time.
16.2. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect.
16.3. Your continued use of the Service after any changes to the Terms constitutes your acceptance of the new Terms.
17. Governing Law and Jurisdiction
17.1. These Terms shall be governed and construed in accordance with the laws of Florida, without regard to its conflict of law provisions.
17.2. Any disputes arising under or in connection with these Terms shall be subject to the jurisdiction of the courts located in Florida.
18. Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.
19. Entire Agreement
These Terms constitute the entire agreement between you and Tenkara regarding our Service and supersede all prior agreements and understandings, whether written or oral, with respect to the public website. Separate service agreements may govern full platform access.
20. Contact Information
If you have any questions about these Terms, please contact us at:
Email: support@trytenkara.com
Website: https://tenkara.ai
Cookies and Tracking Technologies
Tenkara uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform usage, and assist in our marketing efforts. Cookies help us remember your preferences and provide a more personalized experience.
You can control or disable cookies through your browser settings, but some parts of the platform may not function properly without them.
For more information, please see our Cookie Policy
